Refund policy

We have a 24 hours from delivery return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@santamariagarden.com. 

If your return is accepted, we’ll issue you with either a refund or credit that can be used in your next purchase. 

You can always contact us for any return question at info@santamariagarden.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item and provide a photo evidence of the damaged products, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or alternatively credit will be applied to your account for your next purchase.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
I

f more than 15 business days have passed since we’ve approved your return, please contact us at info@santamariagarden.com.